1. Important Notice
By creating an account or using any Rideit services, you agree to these
Terms of Service (“Terms”).
These Terms form a binding agreement between you (“you” or “user”) and Rideit, LLC, its affiliates, officers, employees, and representatives (“Rideit,”“we,” or “us”).

Please read carefully — these Terms affect your legal rights.
  By agreeing, you understand and accept that:

• All disputes between you and Rideit will be handled through binding individual arbitration rather than in court.

• You are waiving your right to a jury trial and your ability to participate in class or collective actions

Arbitration will take place under the rules of ADR of the Carolinas and will follow North Carolina law.



2. Agreement Overview
Rideit operates a technology platform that connects passengers seeking provide transportation. The platform and related websites, mobile apps,rides with independent contractor drivers who choose to use the platform to and services are referred to collectively as the “Rideit Platform” or
“Services.”

These Terms, along with our Privacy Policy, Community Standards, and any additional guidelines or agreements that apply to specific features (together, the “Supplemental Terms”), govern your use of Rideit’s Services.
 

By using the Services, you confirm that you are at least 18 years old, legally capable of entering into this agreement, and that you will comply with all applicable laws while using Rideit.

Rideit may update these Terms from time to time. Any updates will be posted to our website or app, and continued use of the Services after changes take effect means you accept the new Terms.

Rideit may suspend, terminate, or limit access to any part of the Services at any time without notice if we believe you’ve violated these Terms or for any reason we deem appropriate.

3. The Services

The Rideit platform (“Services”) allows users to connect with independent contractor drivers who choose to provide transportation or delivery services through the platform (“Independent Providers”).
 

Through the Rideit app and website, users may:

• Request and receive rides from Independent Providers;

•  Access supporting features such as trip tracking, ratings, driver information, and customer support;

• Make secure payments and manage account settings; and 

• Receive personalized offers, recommendations, or promotions related to Rideit’s services.
   

Unless otherwise agreed in writing, these Services are provided solely for personal, non-commercial use.

3.1 Role of Rideit

When you make a request for a ride, Rideit’s technology notifies nearby Independent Providers of the opportunity. Each Independent Provider is free to accept or decline any request. Once accepted, the Provider—not Rideit—is responsible for completing the trip or service.

Rideit does not control, operate, or manage the vehicles used by Independent Providers. We are not a transportation carrier, common carrier, or delivery company. Instead, we provide a technology platform that facilitates connections between riders and Independent Providers.

Independent Providers are not employees, agents, or representatives of Rideit. Any efforts by Rideit to promote safety, quality, or reliability—such as background checks or standards—do not create an employment or agency relationship. Each Provider acts on their own behalf and assumes full responsibility for their services, vehicles, and compliance with applicable laws.

3.2 Availability and App Stores

The Rideit app may be downloaded from third-party app stores such as Apple’s App Store or Google Play (“App Store”). These Terms are between you and Rideit, not the App Store. The App Store is not responsible for providing support or handling any claims related to the Rideit Services.

If you downloaded the app from Apple’s App Store, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them as such. In the event of any conflict between these Terms and Apple’s Licensed Application End User License Agreement, these Terms will control.

3.3 Ownership, License, and Restrictions

All rights, title, and interest in the Rideit Platform and its content—including software, trademarks, and other intellectual property—remain the property of Rideit or its licensors. These Terms grant you a limited, non- xclusive, non-transferable, and revocable license to:

 

1. Access and use the Rideit app and website on your personal device; and 

2. View and use any related content or materials for your personal, non-commercial use.
    

You may not:

• Copy, distribute, modify, or sell any part of the Services;

•  Decompile, reverse engineer, or attempt to gain unauthorized access to the system;

•  Link, mirror, or frame any portion of the Services without permission;

•  Use Rideit’s name, logo, or branding in domain names, social media, or marketing without written consent; or

•  Interfere with the operation, security, or performance of the Services.

Any rights not expressly granted are reserved by Rideit and its licensors.

4. Accessing the Services

4.1 User Account

To use most features of the Rideit Platform, you must create and maintain an active personal user account (“Account”). Unless a specific Service states otherwise:

1. You must be at least 18 years old (or the age of legal majority in your state) to open an Account.

2. Each person may maintain only one Account.

3. You may not transfer or assign your Account to another person or  business.
    

Rideit reserves the right to remove or deactivate duplicate or inactive Accounts at any time.

You are responsible for all activity that occurs under your Account and agree to keep your login credentials secure and private. Misuse, unauthorized access, or sharing of login information may result in suspension or termination of your Account.

4.2 Account Registration

To create an Account, you must provide accurate and complete information, which may include:

• Your full name, address, and date of birth;

• A valid mobile number and email address;

• A still photo or live photo for identity verification; and

• At least one valid and authorized payment method (such as a credit or debit card).
   

You agree to keep this information current and to update it promptly if anything changes.
Rideit may require proof of identity, driver’s license, or other verification documents to confirm eligibility for the Services.

If you decline to provide verification, or if we are unable to confirm your identity, Rideit may limit or deny access to the Services.

By registering, you also authorize your wireless carrier to share limited information with Rideit or its service providers (for example, to confirm your phone number and prevent fraud).

4.3 Account Management and Suspension

 

• Rideit may deactivate or delete your Account if:

• It remains inactive for an extended period of time;

• It is unverified or incomplete after registration; confirmed; or

• Unauthorized activity or fraud is suspected and ownership cannot be

• Required by law or regulatory obligation.
   

Rideit assumes no liability for the loss of access to or data associated with a suspended or deleted Account.

If you choose to discontinue use of Rideit or if we disable your access, these Terms will end regarding your use of the Services. However, certain sections (such as dispute resolution, limitations of liability, and intellectual property) will survive termination.

5. User Conduct, Requirements, Communications, and User Content

5.1 User Conduct and Requirements

When using the Rideit Platform, you agree to:

• Follow all applicable local, state, and federal laws;

•  Use the Services only for lawful purposes; and

• Treat Independent Providers, other users, and Rideit staff with respect
   

You may not use the Services to cause harm, harassment, property damage, or financial loss to any person, Independent Provider, or to Rideit. Misuse of the platform, including fraud, abuse, or interference with operations, may result in suspension or permanent deactivation of your account.

Child Safety

If you request transportation that includes a child restraint system, it is your responsibility to verify that the restraint is properly installed and that the child is safely secured according to North Carolina law or the laws of
the state where the ride occurs.

Rideit and Independent Providers are not responsible for injuries or damages arising from improper use of a child restraint system.

Service Animals and Pets

Service animals are permitted to accompany riders at no additional charge in compliance with the Americans with Disabilities Act (ADA) and applicable state laws.

For other pets, approval is at the discretion of the Independent Provider. If permitted, you are responsible for ensuring that your pet is properly restrained and does not cause damage or create a mess in the vehicle. You may be charged a cleaning or repair fee if your pet causes damage or excessive mess.

Accident or Incident Reporting

To assist Rideit with insurance and safety compliance, you agree to notify Rideit within 24 hours of any incident, accident, or injury related to your use of the Services.

You also agree to cooperate fully in any follow-up investigation, including providing statements, contact information, or evidence if requested.

5.2 Communications with Rideit

By creating a Rideit Account, you consent to receive communications from Rideit and its Independent Providers. These may include emails, text messages, phone calls, push notifications, or in-app messages related to:

• Ride confirmations and updates;

• Customer service or billing issues;

• Safety or compliance notices; and

• Promotional or informational messages.

Message and data rates may apply. You can manage your communication preferences in your Account settings.

To opt out of marketing or promotional text messages, reply “STOP” to any message you receive. Transactional messages — such as ride confirmations or driver updates — are necessary to provide the Services and cannot be disabled without limiting your use of the platform. If fraud or unusual activity is detected, Rideit reserves the right to contact you using any method provided in your Account profile (including phone, text, or email).

6. Payment

6.1 Prices and Charges

Your use of the Rideit Platform may result in charges (“Charges”) for transportation, delivery, or related services provided by Independent Providers, as well as for other features or products offered through the platform.

The price shown before you confirm a ride or delivery request includes applicable taxes and fees. Additional charges such as service fees, cancellation fees, tolls, surcharges, or cleaning/repair fees may also apply depending on the trip details or circumstances.

Prices may vary based on location, demand, and timing (for example, during high-demand periods). Rideit may adjust or modify prices to reflect marketplace conditions or operational costs.

6.2 Payment Collection

Rideit facilitates payment between riders and Independent Providers. When you complete a trip or order through the Rideit Platform:

 

• You authorize Rideit to charge your selected payment method for the total amount owed;

•  Rideit acts as the limited payment collection agent for the Independent Provider; and

• Payment made to Rideit is considered payment made directly to the Independent Provider.
   

This structure ensures that drivers and other providers are compensated promptly and that payments are securely processed.

6.3 Adding and Managing Payment Methods

To use the Services, you must maintain at least one valid payment method in your Rideit Account. Accepted payment types may include credit/debit cards or other supported digital payment options. By adding a payment method, you authorize Rideit and its payment partners to:
 

• Store and securely process your payment details;

• Automatically charge your payment method for trips, fees, or adjustments; and

• Update your payment method automatically if your bank or card  issuer provides new information (e.g., expiration or reissuance).
   

If your default payment method fails, Rideit may attempt to charge another payment method saved to your account.

Rideit reserves the right to decline or restrict use of any payment method that appears invalid, unauthorized, fraudulent, or risky.

6.4 Refunds and Adjustments

All charges are final and non-refundable, except where required by law or at Rideit’s discretion.

If you believe a charge was made in error or wish to request a refund, you must contact Rideit through the in-app Help Center within 30 days of the transaction.

After that period, Rideit is not obligated to issue any refund or adjustment.

Cancellations made after a driver has accepted a request may result in a cancellation fee. Cleaning or repair fees may apply if damage occurs to a driver’s vehicle during your trip.

6.5 Promotional Offers

From time to time, Rideit may provide promotional codes, credits, or discounts (“Promotions”). Promotions are discretionary, may vary between users, and can be modified or revoked at any time without notice. Unless otherwise stated, promotions:
 

• Have no cash value;

• Cannot be transferred or combined; and

• Do not guarantee future discounts or special pricing.
   

6.6 Changes to Charges

Rideit may modify or adjust pricing for any of its services or goods at any time. We will make reasonable efforts to notify users of any significant pricing changes; however, you remain responsible for all charges incurred under your account, whether or not you were aware of the updated amount at the time of use.

7. Disclaimers, Limitation of Liability, and Indemnity

7.1 Disclaimers

The Rideit Platform and Services are provided “as is” and “as available.”

Rideit makes no express, implied, or statutory warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement.

Rideit does not guarantee that the Services will always be available, uninterrupted, secure, or error-free. Rideit also does not guarantee the quality, safety, suitability, or reliability of any Independent Provider, vehicle, or trip obtained through the Platform.

All risks associated with your use of the Services — including any interaction with Independent Providers or other users — remain solely with you, to the fullest extent permitted by law.

Independent Providers are not employees, agents, or representatives of Rideit. Rideit does not control, direct, or manage Independent Providers in any way. You understand and agree that Rideit is not responsible for any
acts or omissions of Independent Providers, including accidents, delays, property damage, or personal injury.

 

Rideit does not control or endorse any user-generated or third-party content linked to or displayed through the Services, and cannot guarantee that such content is free from viruses, errors, or harmful components.

Any safety checks, background screenings, or algorithms Rideit uses are intended to enhance user experience and safety but do not constitute a guarantee or warranty of safety or performance.

7.2 Limitation of Liability

To the fullest extent permitted by law, Rideit and its affiliates, officers, directors, employees, and agents shall not be liable for any:
 

• Indirect, incidental, special, consequential, or punitive damages;

• Loss of profits, data, goodwill, or reputation;

•  Personal injury, death, or property damage; or

•  Any delay, failure, or inability to access or use the Services.
   

This includes claims arising out of or connected to:
 

1. Your use of or reliance on the Services;

2. Your inability to access or use the Services; or

3.  Any transaction or interaction between you and an Independent Provider — even if Rideit has been advised of the possibility of such damages.
    

Rideit will not be liable for any issue resulting from events beyond its reasonable control, such as acts of nature, government actions, technical failures, or third-party interference.

You acknowledge and agree that Independent Providers offering rides through Rideit are independent contractors, and may not be professionally licensed or regulated carriers. Rideit assumes no responsibility for the operation, maintenance, or condition of any vehicle used by an Independent Provider

.
Rideit is not liable for damages arising from improper installation or use of child restraint systems during trips requested through the Services. In some states, the exclusion or limitation of certain damages is not permitted. In those cases, Rideit’s liability shall be limited to the maximum extent allowed under applicable law.

7.3 Indemnity

You agree to defend, indemnify, and hold harmless Rideit, its affiliates, officers, directors, employees, and agents from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from:
 

1. Your use of the Rideit Services or any goods or transportation obtained through the Platform;

2. Your breach of these Terms;

3. Rideit’s use of any content you submit or upload; or

4. Your violation of the rights or safety of any other person, including an Independent Provider.
    

Rideit reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with Rideit in such defense.

8. Governing Law and Dispute Resolution

8.1 Governing Law

These Terms of Service and any disputes arising from or related to your use of the Rideit Platform shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict-of-law principles.

You and Rideit agree that the Federal Arbitration Act (FAA) governs the interpretation and enforcement of the arbitration provisions in these Terms. If any claim proceeds in court (for example, a small claims case or where
arbitration is deemed unenforceable), the parties agree that such claims shall be filed and litigated exclusively in the state or federal courts located in North Carolina, and both parties consent to the jurisdiction of those courts.

8.2 Dispute Resolution and Arbitration

Except as otherwise provided in these Terms, any dispute, claim, or controversy arising out of or relating to your use of the Rideit Services or these Terms shall be resolved exclusively through binding individual
arbitration administered by ADR of the Carolinas under its then-current arbitration rules.

Key Points:
 

• No jury trials. You and Rideit waive the right to trial by jury in any dispute.

• Individual basis only. Disputes may not be brought as class actions, collective actions, or representative proceedings.

• Arbitration location. Unless both parties agree otherwise, arbitration will occur in the county where you live or where the dispute arose in North Carolina.

• Arbitrator’s authority. The arbitrator’s decision will be final and binding, and may be entered