RideIt Customer Cancellation Policy

(Effective on 12/22/2025 for all RideIt rides

Customer Cancellation Policy

RideIt allows customers to cancel rides, but cancellation fees may apply depending on timing and driver status.

Free Cancellations

Customers may cancel a ride for free within 5 minutes after a driver has been assigned, provided the driver has not yet arrived.

Cancellation Fee

A $3.50 cancellation fee may be charged if a customer cancels more than 5 minutes after a driver has been assigned.

This fee helps cover operational costs associated with dispatching a driver.

When a Cancellation Fee Is Not Charged
 

A cancellation fee is not charged if:

 

• No driver has been assigned

• The driver does not arrive

• The cancellation occurs within the applicable free cancellation window

Payment Method

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All RideIt trips require a valid debit or credit card.

 

Cancellation fees, when applicable, are charged automatically to the card on file.

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Additional Notes

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RideIt reserves the right to waive cancellation fees in cases of system errors, emergencies, or service issues.

 

Repeated cancellations may result in account review or account restrictions.